How has Six Sigma delivered revolutionary change to todays Information Essay

How has Six Sigma delivered revolutionary change to todays Information Systems - Essay Example It will have to reduce cycle times and increase the level of both product and service quality. A coordinated effort is necessary to reduce variation in everything the company does, including office filing, typing, and so on. Some of the tools used include Statistical Process Control (SPC), preventative maintenance, vendor certification, and standardization and simplification of parts and production. An example of the coordinated effort needed was described by George Fisher, president and CEO, who explained the six steps necessary to achieve these lofty goals. All persons and departments must first identify the product or service they provide. His comments were in reference to the companys philosophy about customer service and quality improvement. In reference to customers they serve, employees should ask themselves, "What do I do?" The answer could range from manufacturing a tangible product to assessing something being communicated to those outside their group or department. Second, they should identify the customers for their product or service and determine what they consider important. Employees should ask, "For whom do I work?" and, to answer this question, ask each customer, "What product or service do you need from us?" and "Why do you need it?" Sometimes the answer to this question may be obvious; sometimes it is not. Third is a need to identify what the employee needs to satisfy the customer. Each person must ask, "What do I need to do my work better?" This question is the essence of trying to make improvements by eliminating, simplifying, or combining. Information can come from phone calls, physical equipment, or other data. Once people have determined their needs, they can then sit down with those who supply them with goods and services and determine what they need to do their work. The fourth step is for employees to define the